Total quality management
Course Description
Total Quality management encompasses not only the quality of products and services, but also the means of attaining that quality. This Total Quality Management (TQM) course teaches the fundamental tools and techniques required to develop, implement, and maintain excellence in terms of product and service performance and delivering superior value to customers, with an emphasis on sustaining productivity improvement and reducing operating costs.
The course is designed to help students clearly understand and apply the principles of quality management and Total Quality Management (TQM) philosophies to ensure that all members, beginning with the top management, strive for continuous improvement of the entire organization in terms of meeting and exceeding customer requirements and international quality standards.
What you'll learn
Introduction to Quality, Grade and TQM
Elements & Models of TQM
Quality Assurance and Quality Control
Cost of Quality
TQM Tools and Techniques
Six Sigma Methodology in TQM
Kaizen and the 5S
Statistical Process Control (SPC)
Roles of managers in TQM
Roles of customers in TQM
Who this course is for
Individuals with little or no prior knowledge of quality management who wish to learn and persue in Quality Management.
Individuals interested in gaining or enhancing their knowledge and abilities in comprehensive quality management.
Personnel in the fields of quality assurance and control, coordination and management, project team members, engineers, customer service personnel, and professionals, etc.
After the course, you'll leave with...
You will be able to formulate, implement and maintain error-free performance, as well as deliver superior value in the form of consistent productivity improvements, reduced operating costs, and expectational products and services.
You will have acquired the skills and techniques necessary to develop and continuously enhance the quality management systems required to transform your organization into a world-class enterprise.
You will have a clear comprehension of the fundamental principles of quality management and be able to implement them to enhance the quality culture within your organization.
You will be able to select and devlop the appropriate TQM tools to ensure that delivered products, initiatives, and services exceed customer requirements and international quality standards.
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